Shipping & Local Pickup

We aim to make shipping and local pickup as clear and straightforward as possible. Please review the details below before placing your order.

Shipping Overview 

Sudha’s Emporium offers in-store pickup, domestic shipping, digital downloads, and made-to-order items. Shipping methods, rates, and timelines vary by product type.

Physical Products (In-Stock Items)

Domestic Shipping

    • We ship to all 50 states within the U.S.

    • Orders ship from our store in Corning, NY via USPS or UPS.

    • Orders are processed Monday through Friday, excluding holidays.

    • Please allow 2–3 business days for order processing before shipment.

    • During peak seasons (holidays, sales), processing times may take longer than usual.

    • We do not ship on weekends or holidays.

Shipping Rates

    • Flat rate shipping: $9.99 on orders under $60

    • Free standard shipping: Orders over $60

    • Free shipping applies to in-stock physical items only

Delivery Estimate

    • Most orders ship within 1–3 business days

    • Delivery times typically range from 3–14 days, depending on location and carrier

    • Delivery dates are estimates and not guaranteed due to carrier delays or weather conditions

Made-to-Order Items

Made-to-order items are created specifically for each order and ship separately from in-stock products.

  • Processing and production times vary by item and are listed on each product page

  • Made-to-order items do not qualify for free shipping

  • Shipping charges for made-to-order items are calculated separately at checkout

  • If your order includes both in-stock and made-to-order items, you may receive multiple shipments

Digital Products (Downloads)

  • Digital products are delivered electronically

  • No shipping is required

  • Download access is provided via email or your Shopify account after purchase

Local Pickup (In-Store)

Orders placed online are typically ready for pickup within 2–4 hours, if all items are in stock. You will receive an email notification when your order is ready.

Pickup Location

Sudha’s Emporium

95 E Market Street

Corning, NY 14830

Pickup Hours

    • Monday & Tuesday: 10 AM – 2 PM

    • Wednesday–Saturday: 10 AM – 6 PM

Inventory availability can be viewed on each product page.

Lost, Delayed, or Stolen Packages

Lost or Delayed Packages

  • Lost packages are rare and often resolve within 1–2 weeks

  • Please check with neighbors first, as packages are occasionally delivered nearby

  • If missing, please contact USPS or UPS directly to file a claim with your tracking number

  • We cannot issue refunds for delayed or lost packages before 14 days from shipment

Stolen Packages

  • Please provide a safe, secure shipping address

  • We are not responsible for stolen packages or those marked “delivered” but not received

  • You must file theft claims directly with USPS or UPS

Incorrect Shipping Address

  • Sudha’s Emporium is not responsible for packages lost due to incorrect shipping addresses provided by customers.

  • Reshipping to a corrected address will incur an additional shipping fee equal to our actual cost. This applies even if the original order qualified for free shipping

Shipping Damages

Shipping damage is rare but can occur:

  • Please report shipping damage within 14 days of delivery

  • Email sudhasemporium@gmail.com with photos of the damage

  • We will issue a replacement or refund, subject to inventory availability

  • Damage claims submitted after 14 days cannot be accommodated

Shipping Disclaimer

Once your package has been shipped and is in the hands of USPS or UPS, Sudha’s Emporium cannot control delivery timing or issues, including lost, stolen, or delayed packages.

If you encounter problems, please file claims directly with the carrier. We do not replace or refund lost or stolen packages.