Returns excepted within 15 days after delivery for Store Credit Only. Receipt must be present at return or current price of product will be issued. We do not offer refunds.
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Returns/exchanges will NOT be accepted for certain items listed below. We want to ensure our customers are safe from contaminated or damaged goods.
The following are non-returnable items and sales are final:
- Room Spray
- Gift cards
To complete your return, we require a receipt or proof of purchase.
How To Return
Returns must be made within 15 days of delivery date for store credit. All items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
- Please send an email to email@example.com with your name, email, order number and reasons for the return.
- Returns will NOT be accepted on any soaps, room sprays, food items, gift sets with food, products that are specified as non-returnable in their descriptions i.e. sale/clearance items and gift cards.
- You will be responsible for shipping costs of your return. Unfortunately, we can’t control the postal services to make sure your return gets back safely, so don’t forget to check that the item(s) is adequately packaged and insured for the appropriate value before shipping. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when they arrive back to our warehouse will not be eligible for a refund. The shipping address for returns is listed on the page below.
- For orders placed during the holidays between November 15 and December 25, standard returns must be postmarked by December 31.
- Your refund or store credit will be processed within 14 days after we have received the product(s) back from you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and your store credit will be emailed to you within 3-5 business days in the form of an e-gift card.
Damaged Products (Exchange Only)
We pack our items with love and care but sometimes accidents happen. We only replace items if they are defective or damaged during transit. To exchange items damaged in transit, please send us an email to firstname.lastname@example.org and include at least 3 pictures of the damaged item and the shipping box.
We must receive an email of damaged goods within 7 days of delivery date to ensure that you get your replacement while we still have it in stock. If we get the damaged exchange request after the 7 day deadline, we can only offer store credit for the original cost of the damaged product not included the shipping costs.
Once we receive your email, we will be able to verify the damaged item and assist you as quickly as possible. Once we can verify the damaged goods, we will resend the replacement items to you. Broken items don’t need to be mailed back to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
PO Box 251
Big Flats, NY 14814
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.
Once your package has been shipped and in the hands of USPS, it is out of our control as to when you will actually receive the package(s).
We are NOT responsible for lost or stolen packages under any circumstance. If package is marked “delivered” but you have not received you will need to make a claim with USPS. You will be financially responsible to replace the items (if you so choose), but Sudha’s Emporium will not replace the items.
If your item has taken longer to be delivered than you think necessary or what USPS says it will take, we are not able to do anything. You will need to deal with USPS directly.