Return Policy

Thank You for Shopping at Sudha’s Emporium!

We truly appreciate your business and hope you love your purchase. But we understand—sometimes things don’t work out. Below you’ll find everything you need to know about returns, exchanges, digital products, and made-to-order items.

Physical Product Returns (In-Store & Shipped Items)

  • Return Window: Items must be returned within 14 calendar days of the purchase or delivery date.

  • Condition: Items must be unused, unworn, and in original packaging with tags attached.

  • Proof of Purchase: A receipt or order number is required for all returns.

  • Return Shipping: Customers are responsible for shipping costs on returns unless the item arrived damaged, defective, or incorrect.

  • Shipping Fees: Original shipping charges are non-refundable.

  • Lost Packages: We are not responsible for return packages lost in transit.

In-Store Returns

Bring your items and receipt to our store at:
Sudha’s Emporium
95 E Market Street, Corning, NY

  • Monday–Tuesday: 10 AM – 2 PM

  • Wednesday–Saturday: 10 AM – 6 PM

Shipping Returns

Mail your return to:
Sudha’s Emporium
ATTN: Returns
95 E Market Street
Corning, NY 14830

If your item is damaged, defective, or incorrect, contact us first:
📞 (607) 654-4166
📧 sudhasemporium@gmail.com
Include your order number and photos of the issue. If the return is approved, we will cover the return shipping cost.

Digital Products (Downloads)

Due to the nature of digital products, all digital download sales are final.

Once a digital file has been delivered or accessed, we are unable to offer refunds, returns, exchanges, or cancellations.

Please review product descriptions carefully before purchasing. If you experience technical issues accessing your file, we’re happy to help.

Made-To-Order Items

Made-to-order items are created specifically for each order. Because these items are produced just for you, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

If there is an issue with your Made-To-Order item:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the issue

  • We will work with you to resolve it promptly

Gift Returns

Gifts can be returned for store credit or exchanged for another item of equal or lesser value.

Final Sale Items

For health, safety and pricing reasons, the following items are non-returnable:

  • Food & beverages

  • Soaps & room sprays

  • Gift cards

  • Sale or clearance items

  • Gift sets containing food

  • Digital Downloads 

  • Made-to-order items (unless damaged or defective)

Exchanges

Due to limited inventory, we do not offer direct exchanges.
If you need a different size or color:

  1. Return the original item.

  2. Choose store credit.

  3. Repurchase your preferred item using that credit (if still in stock).

Damaged or Defective Items

We inspect every order with care, but if something arrives damaged or defective:

  • Report the issue within 3 days of delivery.

  • Do not remove tags (if applicable).

  • Email sudhasemporium@gmail.com with:

    • Your name

    • Order number

    • Clear photos of the damage/defect

We’ll respond promptly and resolve the issue.

Need Help?

We’re here to assist!
Email sudhasemporium@gmail.com with any questions regarding returns, exchanges, or store credit.